Shipping Policy

Cyco Surgical

At Cyco Surgical, we ensure secure, timely, and reliable delivery of all orders worldwide. This Shipping Policy explains how we process, handle, and deliver shipments.

1. Global Shipping Availability

We ship our products worldwide using trusted courier and cargo partners, including:

  • DHL
  • FedEx
  • UPS
  • Aramex
  • International Cargo/Freight

Clients can choose their preferred shipping method based on urgency and budget.

2. Order Processing Time

  • Standard processing and production time: 2–4 weeks
  • Large or customized orders may require additional time
  • Orders are processed Monday to Saturday

You will receive updates in every stage: processing, production, packing, and shipping.

3. Shipping Time

Delivery time depends on the shipping method:

  • Express Courier: 3–7 business days
  • Air Cargo: 7–12 business days
  • Sea Cargo: 20–35 days

Estimated delivery is provided after dispatch.

4. Shipping Costs

Shipping charges depend on:

  • Weight and volume of the order
  • Destination country
  • Courier selection
  • Type of shipping (express, air, sea)

Clients may request a shipping quote before placing an order.

5. Tracking Information

Once the order is shipped:

  • A tracking number is provided
  • Clients can track their shipment online in real time
  • Our support team also assists with tracking updates

6. Packaging Standards

All products are packed securely using:

  • Protective wrapping
  • Sealed pouches
  • Heavy-duty cartons
  • Customized packaging (for OEM orders)

This ensures instruments arrive safely without damage.

7. Customs & Import Duties

  • Customs charges, import taxes, or clearance fees are the buyer’s responsibility
  • Cyco Surgical is not responsible for delays caused by customs processes
  • Required documents (invoice, packing list, certificates) are provided with every shipment

8. Delayed or Lost Shipments

In the rare case of delays or loss:

  • We coordinate directly with the courier to resolve the issue
  • If confirmed lost by the courier, we arrange a replacement or refund according to policy
  • Courier delays due to weather, customs, or holidays are beyond our control

9. Incorrect Shipping Details

Cyco Surgical is not responsible for delays or lost packages due to:

  • Wrong address provided by the customer
  • Incomplete contact details
  • Failure to receive the package

Always verify your address before order confirmation.